Orders are processed within 1 to 2 business days of receiving your order. All orders are
shipped via Canada Post and customers are responsible for shipping charges unless
the minimum spend is met to qualify for free shipping.
Customers are responsible to verify and confirm the contents of each shipment upon
receipt. Claims are required to be made within 7 days of receipt of goods. Any claims
made after the 7 days of receipt will no longer be valid. If there is a discrepancy or if
any items were damaged during transit, you must retain the box that the item(s)
arrived in so that we may file a report with the carrier. Please do not add or deduct
any amounts from invoices for any reason until a FWB credit or debit memo has
been issued. This includes but is not limited to mis-ships, damages, and/or defective
items.
Please contact us to report any issues with an order or for questions regarding
an invoice at info@fwb-pleasureshop.com