Refund and Returns Policy
At FWB Pleasure Shop, we prioritize customer safety, hygiene, and satisfaction. Because our products are intimate in nature, we follow strict health and safety regulations. Please review our Refund and Returns Policy below.
Return Eligibility
We do not accept returns or exchanges unless the item you purchased is defective upon arrival. Due to the nature of intimate products, opened or used items cannot be returned for health and safety reasons.
If you receive a defective item, please contact us within 7 days of receiving your order.
How to Request a Return
To begin a return for a defective product, email us at:
Please include:
Your full name
Order number
Product name
Photos or video of the defect
Once we review your request, we will respond with instructions on how to proceed.
Return Costs
If an item is approved for return due to defect:
Return shipping costs may be covered depending on the issue
Items must be returned in original packaging
Refunds are issued once the product is inspected and confirmed defective
We do not issue refunds for change of mind or incorrect selection.
Questions About Our Refund and Returns Policy?
You’re always welcome to reach out. Our customer support team is available to help you with any concerns about your order or product.